Calling the Bank about Unauthorized Charges

Step 1. Before you watch.

Before you watch the video, look at the phrases and sentences below, and make sure that you understand what they mean.

- charges from an online electronics store

- I haven't made any purchases there.

- We will need to address this as soon as possible.

- to prevent further unauthorized transactions

- to order a replacement card

- to keep an eye on your account

- for your convenience

Step 2. Watch the video.

Watch the video and follow the instructions.

Step 3. After you've watched.

Continue the following sentences:

1. I'll do my _____ to help you. Please provide your credit card number or account details so I can look _____ this for you.

2. There are two ______ from an online electronics store, and I haven't made any ______ there.

3. It typically _____ 10 to 14 business days to complete our investigation. During this time, we'll do our best to _____ the matter.

4. If you have any _____ questions or concerns, please feel free to reach _____.

5. Is there anything else I can help you _____ today?

Step 4. Question.

Have you ever had to call the bank about unauthorized charges on your account? Tell us in the comments section below.

Thanks for your work )

Answers:

Step 3.

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